Privacy Policy

For us at Aquafin, data protection is important. We have therefore developed a set of privacy rules and included them in this privacy policy. Here you will find everything on how we go about managing personal data and making them secure. If, after reading this privacy policy you still have questions, you can always contact us :

Address: Dijkstraat 8, 2630 Aartselaar
Telephone: + 03 450 45 11

This policy fully complies with the General Data Protection Regulation EU2016/679 (hereafter GDPR).

Privacy en General Data Protection Regulation

Who is Aquafin?

Aquafin NV is a Flemish company owned by the Flemish Environmental Holding (Vlaamse Milieuholding). Aquafin is responsible in Flanders for pre-financing, developing and managing water purification infrastructure. Aquafin also makes its expertise available to Flemish cities and municipalities. The registered office is located at Dijkstraat 8, 2630 Aartselaar and our company is registered in the Antwerp legal entities register under enterprise number 0440.691.388 While carrying out our tasks, we at Aquafin collect personal data from third parties. We process only personal data for legitimate purposes on the basis of lawful reasons. Aquafin takes care to ensure that these personal data are processed in a lawful, proper, proportional and transparent manner. We summarize below the most important areas concerning the processing of your personal data.

Whom does this privacy policy protect?

Aquafin's privacy policy protects every natural person who leaves personal data with Aquafin. Company data are not covered by the GDPR.

What does "processing of data" mean?

As we understand it, the processing of data includes the storage, collection, processing, use, copying, transmission and deletion of data. The person responsible for the processing of data is Aquafin itself.

What data are we talking about?

Aquafin processes personal data in carrying out its tasks. We may collect, where necessary, the following categories of data:

  • Identification data (e.g. name, address)
  • Financial particulars (e.g. bank account number, insurance-related data)
  • Personal features (e.g. gender)
  • Living habits (e.g. property, such as data concerning real estate)
  • Family composition 
  • Leisure activities and interests
  • Legal data (e.g. guardianship, provisional administrator)
  • Consumption habits (e.g. rental data)
  • Health-related data
  • Education and training (e.g. CV, professional skills)
  • Profession and position (e.g. employer)
  • National register number
  • Political views (e.g. political function)
  • Photographs

This list can be adjusted as a function of legal provisions and functional needs.

For what purpose does Aquafin process this data? On what legal basis does Aquafin process this data?

Aquafin uses your personal data solely for the following purposes: 

  • Purposes falling within Aquafin's corporate purpose, such as undertaking projects and wastewater purification
  • Administration of staff and intermediaries
  • Managing staff and intermediaries
  • Work planning
  • Control at the workplace
  • Customer management
  • Combating fraud and breaches of trust by clients
  • Management of disputes
  • Supplier management 
  • Public relations
  • Technical-commercial information
  • Registration and administration of shareholders or partners
  • Security
  • Management of legal proceedings 
  • Protecting society, our own sector or organization

Aquafin processes this data on the basis of the following processing principles:

  • Necessity for the execution of a contract
  • Legal obligation
  • Protecting the data subject's vital interests 
  • General interest missions or exercise of public authority
  • Gaining permission from the person concerned
  • Justified interests of the processing manager or of a third party

When concluding/undertaking contracts and/or (government) assignments, certain personal data are legally or contractually required, failing which the contract or the assignment cannot be concluded/undertaken.

The personal data can, under certain conditions, be transferred to third parties, always with maximum respect for privacy. 

Aquafin takes care to ensure that these personal data are processed in a lawful, proper, proportional and transparent manner. We would also refer to our Cookies Policy that is an integral part of this Privacy Policy (see "Cookies Policy").

How do we protect your personal data?

Aquafin is committed to protecting personal data against unauthorized access and unauthorized modification, disclosure or destruction. Digital data are therefore always stored on secure servers.
We also take appropriate physical, electronic and organizational measures to ensure a level of security that is adapted to the risk. These measures are audited at regular intervals to assess their effectiveness.

What if something nonetheless goes wrong with the security of this data?

The GDPR requires Aquafin to report any problem that potentially poses a high risk to the rights and freedoms of natural persons to the data subjects whose personal data are involved as soon as possible. We also make every effort to solve these problems as quickly as possible and to update our security policy in order to avoid similar problems in the future.

With whom do we share personal data?

Aquafin can share your data with the following recipients:

  • The registered person him/herself
  • Personal relations of the registered person
  • Professional advisers of the registered person
  • Employer or business relations of the registered person
  • Individuals or organizations in direct contact with Aquafin
  • Other private companies
  • Government departments 
  • Courts and police 
  • Social security agencies
  • Banks and insurance companies

The personal data are not disclosed to third parties other than those referred to in this privacy policy. They are not used for promotional, commercial or direct marketing purposes. 
Under no circumstances will data collected by Aquafin itself be sold or rented out to third parties.
Aquafin will only share or receive your personal data from these third parties in the following cases: 

  • In carrying out its public service mission, Aquafin uses third parties like contractors, engineering firms, notaries and surveyors,…
  • For legal reasons and/or to fulfil legal obligations
  • For external processing
  • Subject to express permission

What rights do you have regarding the processing of your personal data?

If you are a natural person, you are entitled at any time to request your personal data, to view them, to have them modified, to have their processing restricted or to object to the processing of them, to have it transferred or to have it removed, except where this falls within the exceptions stated in the GDPR.
Where processing is based exclusively on your consent, you are entitled to revoke this consent at any time, but without this affecting the lawfulness of the processing prior to the withdrawal. 
You also have the right to file a complaint with the supervisory authority in Belgium.
Using the contact options mentioned below you can exercise the above rights regarding processing of your personal data by Aquafin, except where this would require a disproportionate effort by Aquafin:

  • You simply submit a written, dated and signed request to Aquafin NV attn the privacy officer, Dijkstraat 8, 2630 Aartselaar
  • You send an email

Subject to proof of identity, we can send you (free of charge) your personal data.

How long do we keep your personal data?

Aquafin takes care to ensure that personal data are not held for longer than necessary. The retention period depends on the purpose for which the data were collected. 
In many cases, personal data must be retained for an additional period to ensure that they are available whenever questions or disputes arise.
Despite the fact that Aquafin aims to be able to undertake the assignments imposed by applicable legislation in a way that protects personal data against unintentional or malicious destruction, it is possible that Aquafin, after your personal data have been removed from our applications, does not immediately remove remaining copies from our active applications or back-up systems.

We treat your personal data in accordance with this privacy policy as long as we hold it.

How do we ensure compliance with our Privacy Policy?

We regularly carry out audits to check whether we are complying with our own Privacy Policy.
When we receive formal complaints through the aforementioned contact options, we contact the person submitting the complaint.

Aquafin expressly informs you that the website may contain links, hyperlinks or references to other sites that are outside Aquafin's control and to which this privacy policy does not apply. Aquafin is therefore not liable for the content of these sites which are referred to, nor for any offers, products or services mentioned on them.

Aquafin also uses so-called 'cookies' (small bits of data that are written onto the website user's hard disk) to facilitate the use of the website. More information can be found in the Cookies Policy, which is part of this Privacy Policy.

How do we ensure cooperation with the supervisory authorities?

We cooperate with the relevant regulatory authorities, in particular the Data Protection Authority (formerly known as the " Privacy Commission "), to remedy complaints relating to the transfer of personal data that we are unable to resolve directly with the data subject.

In case of a judicial investigation or an inquiry from the police, data can be transferred in accordance with the relevant legislation, including GDPR, without prior consent from the person concerned. This will always be under the supervision of the judicial and police authorities.

Under certain conditions, data are required to be transferred to administrative authorities.

How are changes made to the current Privacy Policy?

The Privacy Policy of Aquafin can be changed, for example because of changes to the tasks of Aquafin that influence the processing of personal data. We will publish all changes to the Privacy Policy and indicate the changes made. You can always consult the most recent version of this Privacy Policy on our website.

Applicable law and jurisdiction

This Privacy Policy is governed, interpreted and executed in accordance with European and Belgian law that applies exclusively to any dispute.


By using the services offered by Aquafin, you accept all provisions of this Privacy Policy and you agree to Aquafin collecting and processing your personal data in accordance with this Privacy & Cookies Policy.

Cookies and GDPR

Cookies policy

During a visit to the website, cookies can be placed on the user's computer hard disk. This is done solely to adapt the website better to the needs of the returning user. Cookies and similar technologies do not, however, allow systematic collection of data that could identify the users of the website.

As a result of recent legislative changes, all websites aimed at certain parts of the European Union are obliged to request permission for the use or storage of cookies and similar technologies on computers or mobile devices. This cookies policy provides clear and complete information about the cookies that Aquafin uses and their purpose.

What is a cookie?

A cookie is a small text and digit file that is stored in the browser or on the hard disk of the user's computer. In this way, Aquafin can remember the user's preferences when using the website.

Cookies do not perform actions on the user's computer, they only provide extra information to his/her browser. In fact, cookies work as 'reminders' for websites. They can remember user settings and other data (language selection, login details, selected municipality, etc.), but do not store names, addresses, ages or other personal data (except in some cases the user's IP address).

Unless the user has adjusted his browser settings to refuse cookies, Aquafin will place cookies as soon as the user visits the website.

Types of cookies

Cookies are categorized according to their origin, function and lifespan.


First-party cookies are cookies that are placed by the website that the user is visiting at that moment. If a user visits a website and a third party places a cookie through that website, then this is a third-party cookie (e.g. cookies placed by Google, Twitter and Facebook).


Functional cookies are cookies that ensure that the website functions properly (e.g. cookies for log-in, language preferences, selection window for municipality etc.). Functional cookies are logically first-party cookies. Non-functional cookies are cookies that are placed for statistical, social, targeting and commercial purposes. They have nothing to do with the purely technical support of the website.

Cookies for statistical purposes make it possible to check which pages of the website are visited, where a user's computer is located, etc.

Cookies for social purposes enable the user to share the content of the website visited via social media directly with others.

Cookies for targeting purposes allow a profile to be built based on a user's surfing behaviour so that the advertisements displayed are tailored to the user's interests.

Cookies for commercial purposes keep track of how many and which advertisements were shown to a user. Non-functional cookies can be first-party or third-party cookies.


Permanent cookies : these cookies remain on the user's device for the duration determined in the cookie. They are activated whenever the user visits the website that has placed this cookie (e.g. cookies placed by social media such as Twitter, Facebook, Google Analytics ...). Most non-functional cookies are permanent cookies.

Session cookies : these cookies make it possible to simplify a user's actions and to interlink one action to another during a browser session. A browser session begins when a user opens the browser window and ends when the user closes the browser window.

Why does Aquafin place cookies?

Aquafin uses cookies to improve the web experience. This information serves to analyse user experience in Google Analytics or to identify individuals filling out a contact form.

Tracking cookies from Google

Google uses these cookies to keep track of which pages you visit from their network, in order to build up a profile of your online surfing behaviour. This profile is built on the basis of comparable information received from your visits to other websites in their network. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to match advertisements to your profile so that they are as relevant as possible to you.
These cookies are necessary for:

  • Sending out the advertisement (on time, place, browser etc.).
  • Preventing irritation. This includes taking into account how often an advertisement is shown, also known as frequency/family cap.
  • Creating reports for advertisers (unique reach).

Through our website a cookie is placed from Google, as part of the Analytics service. We use this service to track and get reports on how visitors use our website. Google may provide this data to third parties if Google is legally obliged to do so, or if third parties process the data on behalf of Google. Aquafin has no influence on this. We have allowed Google to use the analytics information obtained for other Google services. The information that Google collects is anonymised as much as possible. Your IP address is expressly not given. The information is transferred to and stored by Google on servers in the United States. Google is required to adhere to the Safe Harbor principles and is affiliated to the Safe Harbor program of the US Department of Commerce. This means that an appropriate level of protection exists for the processing of any personal data. More info about cookies from Google .

Disabling cookies

Disabling cookies affects only the computer and browser on which you perform this operation. If you use multiple computers and/or browsers you must repeat this operation as often as necessary.

Turning off cookies:

Chrome Internet Explorer Firefox Safari


In order to use our website optimally, the user must accept the use of cookies. Users who do not do this, or who use their browser settings to block cookies, are unable to access certain parts of the website. Users wishing to withdraw their consent must delete the cookies using their browser settings. For further information on the removal or blocking of cookies, the user can visit the following website.

Changing browser settings

Web browsers allow you to change cookie settings. These settings can usually be found in the 'Options' or 'Preferences' menu of the web browser. Users will find more details via the web browser 'Help' function.

Further information about cookies

Further useful information about cookies. The association of digital marketers has produced a guide to online behavioural advertising and online privacy.